Дорогие друзья! Доставка заказов, оформленных с 31.12.17 по 04.01.18, будет осуществляться с 4 по 8 января. С 9 января мы продолжим доставку товаров в обычном режиме.
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Delivery and payment

Delivery and payment

DELIVERY


Delivery of the ordered and paid products is carried out through the PPL Company and its partner – DHL.

ORDER PREPARATION

Order preparation period takes 1–2 work days after payment confirmation. A payment confirmation means the receipt of monetary funds to the bank account of the Company.

ORDER DELIVERY PERIOD

The duration of the international transportation depends on the shipping country.

The order is automatically assigned with the number after placing it in the e-shop and corresponding notification is sent on your e-mail address. This number will serve as a tracking number of your order.

DELIVERY COST

Upon ordering for 100 € or 2700 Kč (with VAT), delivery within the Slovak Republic is free.
Upon ordering for 150 € or 3750 Kč (with VAT), delivery within Romania is free.
Upon ordering for 300 € or 7500 Kč (with VAT), delivery within the EU is free.

CONTACT DETAILS

In the case of questions concerning the Service, please, contact on the following phone number +420 222 540 608 or e-mail: praha@sibvaleo.com


PAYMENT


In the Siberian Wellness e-shop you can pay for the placed order by plastic card of any international payment system (Visa, Visa Electron, MasterCard) using safe 3D-Secure technology.
This service is provided by our partner – GoPay Company.

GOPAY PAYMENT

GoPay is a payment system for quick and safe online payment.

You will be redirected to the GoPay website, where you can choose available payment method for the country of delivery: credit cards payments, bank transfers, E-wallets (including PayPal), Supercash terminals, etc.

In case of using MasterCard, Visa or Visa Electron upon payment, credit card information will be available only to the reliable intermediary - GoPay Company, while other parties (Siberian Wellness in particular) won't have any access to it. Online payment can be made only if your credit card isn't blocked (please, check this information in your bank).

Online payment requires your plastic card information (card number, three-figure CVV-code, expiration period) and payment amount.
Your order will be prepared immediately after payment confirmation. The confirmation process usually takes several minutes.

WHEN WILL BE MONETARY FUNDS WITHDRAWN?

The procedure of monetary funds withdrawing, as a rule, is carried out after order receipt in the e-shop or in several hours after it.

WHAT DOES CARD NUMBER CHECKING MEANS?

MasterCard and Visa card have a three-figure code, which is printed on the back of your credit card directly next to the signature panel. Upon order placing via e-mail, telephone or e-shop this code is additionally checked to verify that a Buyer actually has a credit card, but not a cash document.

MASTERCARD SECURECODE / VERIFIED BY VISA

MasterCard SecureCode and Verified by Visa services make the online purchasing safer. If your bank maintains these protocols, during the payment procedure the additional window, connecting you with your bank, will be opened. Enter your personal password (which is available only to your bank) to identify yourself as a rightful credit card owner. To get information about availability of these services in your bank, consult a bank assistant.

Any more questions?
Should you have any questions concerning service and delivery please, contact call-center or write via email

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